Customer Reviews - Average 95% (15636 reviews) 
| Date | Score | Customer Comment | Our Response |
|---|---|---|---|
| 22-Jun-2017 |
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Service rating : Product met expectations & was in stock. Delivery was slow. When I rang to check on delivery I was promised a call back. It never happened. Product : Good product - 3rd one I have purhcased |
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| 22-Jun-2017 |
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They kept me informed of the delay to my order due to relocating their warehouse and added a gift for the inconvenience. The update was appreciated. The parcel arrived in good order. | |
| 22-Jun-2017 |
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Recommend and will buy again. | |
| 22-Jun-2017 |
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Service rating : Delivery took 3 weeks. I think when I purchased the item the site stated delivery was within 5-7 days. Product : It's great, exactly as I wanted |
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| 22-Jun-2017 |
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Service rating : The order was late but I was informed that the order was going to be delayed. A gift was also sent to compensate for the delay. Product : The gloves are protecting us from being burnt. The lining of the gloves are a but slippery though, reducing the grip a little. |
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| 22-Jun-2017 |
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Item was sent really slowing - took a few weeks and there was next to no communication about why. Only after I emailed a week after hearing nothing | |
| 22-Jun-2017 |
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Service rating : Received my goods within a week Product : Love these cloths for my windows |
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| 22-Jun-2017 |
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Service rating : There was an initial delay with delivery because of warehouse re-location but I was kept informed along the way and even offered an extra gift to compensate for any inconvenience Will definitely shop here again Regards Ramsay Product : one of the saucepans has a small... Read More. Service rating : There was an initial delay with delivery because of warehouse re-location but I was kept informed along the way and even offered an extra gift to compensate for any inconvenience Will definitely shop here again Regards Ramsay Product : one of the saucepans has a small defect and I am waiting on a response on a warranty claim |
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| 22-Jun-2017 |
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My order took a long time to arrive. They did email after a few weeks to say there was a delay. They zinc tray has some rust on the side. | |
| 22-Jun-2017 |
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Service rating : Not enough feedback on order progress and delivery tracking. Didn't respond to my reply to their mail informing me the delivery was delayed - they offered me a free gift because of the delay, which was appreciated, but it was going to be a knife sharpener. My order was a knife ...
Read More.
Service rating : Not enough feedback on order progress and delivery tracking. Didn't respond to my reply to their mail informing me the delivery was delayed - they offered me a free gift because of the delay, which was appreciated, but it was going to be a knife sharpener. My order was a knife sharpener so I didn't really want another one. Product : Top quality, easy to use. |
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| 22-Jun-2017 |
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Exceptional service and support | |
| 22-Jun-2017 |
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Service rating : They kept me informed with my order, Thankyou for good service Product : Great product, Thankyou for the surprise gift as I had to wait longer for my parcel but it was worth the wait. |
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| 22-Jun-2017 |
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Excellent. | |
| 22-Jun-2017 |
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Service rating : Easy transaction. Good Detailed email about when It was posted ! ... added unexpected bonus included in my parcel was a delightful surprise. Thank you Product : Love ❤️ ..................... |
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| 22-Jun-2017 |
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Service rating : Prompt delivery considering moved factory during order, was kept informed about delay via email, which was excellent. Received Kyocera knife+Peeler . Awesome as expected, packed well. Product : Razor sharp. Passes the paper test under its own weight. |
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| 22-Jun-2017 |
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Service rating : Excellent quick service and communication, great prices! Product : Love scanpan, replaced old pans that weren't induction |
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| 22-Jun-2017 |
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Service rating : They let me know when it had been dispatched and shipped and how to track it Product : Very pretty, very happy with description, very accurate |
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| 22-Jun-2017 |
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Service rating : There was a delay due to the company moving to a new warehouse but I was not informed for some time. However when they sent an apology they also included a free gift as compensation which was much appreciated. I am very happy with my purchase. Product : Beautiful pan... Read More. Service rating : There was a delay due to the company moving to a new warehouse but I was not informed for some time. However when they sent an apology they also included a free gift as compensation which was much appreciated. I am very happy with my purchase. Product : Beautiful pan set. Great quality and great price. |
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| 22-Jun-2017 |
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Service rating : They were actually very good in the end. The only problem was, that they failed to mention that they were in the middle of moving warehouse and therefore there was a delay on the delivery. All in all, they communicated well and gave a gift for the delay. All good. Product : I... Read More. Service rating : They were actually very good in the end. The only problem was, that they failed to mention that they were in the middle of moving warehouse and therefore there was a delay on the delivery. All in all, they communicated well and gave a gift for the delay. All good. Product : I hadnt seen these in years and had to buy a set as soon as I found them. Great to use and Australian to boot. |
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| 22-Jun-2017 |
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seamless from purchase to delivery | |
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