Customer Reviews - Average 94% (16096 reviews)

Date Score Customer Comment Our Response
18-Nov-2017 Service:

Product:

Service rating : Very easy to find product on website. Purchase and delivery straight forward.
Product : I am writing to baccarat because the Rock Frypan does not heat well at all on the highest setting on an induction cooktop. It can preheat for 10 mins and still not have enough heat to sear...
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Hi,
Sorry to hear about this. Have you contacted our customer service team as they can contact Baccarat to organise a replacement for you.
Thank you
17-Nov-2017 Service:

Product:

Glasses arrived in a ripped box which was disappointing considering I purchased them as a gift for someone and the tear really appears to cheapen them.
03-Nov-2017 Service:

Fast delivery, and very well packed.
03-Nov-2017 Service:

Product:

Service rating : Fast Service / Freight
Product : Good product easy to clean
03-Nov-2017 Service:

Product:

Service rating : One item supplied was wrong. It was supplied in the correct box but the item had been swapped over. My complaint was handled promptly and I have returned the item free of charge and am waiting for the refund as they cannot supply item ordered.
Product : First class piece of...
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02-Nov-2017 Service:

Product:

Service rating : Item was cancelled due to damaged product in the warehouse. I was not notified, and the subsidiary item was sent. I would have either, replaced the goods with another product, or cancelled the order altogether. In this case as I wasn't notified I paid postage for a product that when I... Read More. Service rating : Hi,
I'm extremely sorry to hear about your experience and will be passing your feedback on to our customer service manager. Has someone from our customer service team been in touch to organise a replacement for you? 
Thank you & sorry for the inconvenience...
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02-Nov-2017 Service:

Product:

Service rating : I was a bit doubtful after reading so many negative reviews but everything went like clockwork and I am very happy with my 'not easy to find in Australia' product.
Product : Excellent quality, as you would expect from scanpan, especially for stir frays for a single serve.
30-Oct-2017 Service:

Product:

great
29-Oct-2017 Service:

Product:

Excellent service, the goods arrived within days. I was happily surprised!
29-Oct-2017 Service:

Product:

Service rating : nice :) came quickly, everything worked out well !
Product : Great product, works really well. Would recommend!
28-Oct-2017 Service:

Product:

Service rating : The order was completed and delivered promptly
Product : Happy with Bamboo pillows
26-Oct-2017 Service:

Product:

Service rating : Smooth process of ordering and prompt delivery.
Product : The thermometer does as promised.
26-Oct-2017 Service:

Product:

Service rating : Order received promptly.
Product : Would have preferred a more flexible silicon jar opener.
25-Oct-2017 Service:

Product:

They called and checked order and mailed quickly. Well packed.
25-Oct-2017 Service:

Product:

Service rating : Good products, services, and price.
Product : Very good product, no issues at moment
25-Oct-2017 Service:

Well wrapped, delivered quickly, goods of high quality.
24-Oct-2017 Service:

Product:

Service rating : Excellent packaging that protected the product very well.
Product : Really good heat conductivity and very even across the pan. Nice size too for 2 people
24-Oct-2017 Service:

Product:

Service rating : Great range and fast delivery
Product : Bought it for my partner who cooks the other half of the time. He used it and loves it.
23-Oct-2017 Service:

Merchandise arrived in good order and promptly,
23-Oct-2017 Service:

Product:

Ordered on weekend and received Tuesday, super fast delivery!
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