Customer Reviews - Average 95% (15636 reviews)

Date Score Customer Comment Our Response
22-Jun-2017 Service:

Product:

Service rating : Product met expectations & was in stock. Delivery was slow. When I rang to check on delivery I was promised a call back. It never happened.
Product : Good product - 3rd one I have purhcased
22-Jun-2017 Service:

Product:

They kept me informed of the delay to my order due to relocating their warehouse and added a gift for the inconvenience. The update was appreciated. The parcel arrived in good order.
22-Jun-2017 Service:

Recommend and will buy again.
22-Jun-2017 Service:

Product:

Service rating : Delivery took 3 weeks. I think when I purchased the item the site stated delivery was within 5-7 days.
Product : It's great, exactly as I wanted
22-Jun-2017 Service:

Product:

Service rating : The order was late but I was informed that the order was going to be delayed. A gift was also sent to compensate for the delay.
Product : The gloves are protecting us from being burnt. The lining of the gloves are a but slippery though, reducing the grip a little.
22-Jun-2017 Service:

Product:

Item was sent really slowing - took a few weeks and there was next to no communication about why. Only after I emailed a week after hearing nothing
22-Jun-2017 Service:

Product:

Service rating : Received my goods within a week
Product : Love these cloths for my windows
22-Jun-2017 Service:

Product:

Service rating : There was an initial delay with delivery because of warehouse re-location but I was kept informed along the way and even offered an extra gift to compensate for any inconvenience
Will definitely shop here again
Regards
Ramsay
Product : one of the saucepans has a small...
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22-Jun-2017 Service:

My order took a long time to arrive. They did email after a few weeks to say there was a delay. They zinc tray has some rust on the side.
22-Jun-2017 Service:

Product:

Service rating : Not enough feedback on order progress and delivery tracking. Didn't respond to my reply to their mail informing me the delivery was delayed - they offered me a free gift because of the delay, which was appreciated, but it was going to be a knife sharpener. My order was a knife ... Read More.
22-Jun-2017 Service:

Exceptional service and support
22-Jun-2017 Service:

Product:

Service rating : They kept me informed with my order, Thankyou for good service
Product : Great product, Thankyou for the surprise gift as I had to wait longer for my parcel but it was worth the wait.
22-Jun-2017 Service:

Excellent.
22-Jun-2017 Service:

Product:

Service rating : Easy transaction. Good Detailed email about when It was posted ! ... added unexpected bonus included in my parcel was a delightful surprise. Thank you
Product : Love ❤️ .....................
22-Jun-2017 Service:

Product:

Service rating : Prompt delivery considering moved factory during order, was kept informed about delay via email, which was excellent. Received Kyocera knife+Peeler . Awesome as expected, packed well.
Product : Razor sharp. Passes the paper test under its own weight.
22-Jun-2017 Service:

Product:

Service rating : Excellent quick service and communication, great prices!
Product : Love scanpan, replaced old pans that weren't induction
22-Jun-2017 Service:

Product:

Service rating : They let me know when it had been dispatched and shipped and how to track it
Product : Very pretty, very happy with description, very accurate
22-Jun-2017 Service:

Product:

Service rating : There was a delay due to the company moving to a new warehouse but I was not informed for some time.
However when they sent an apology they also included a free gift as compensation which was much appreciated.
I am very happy with my purchase.
Product : Beautiful pan...
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22-Jun-2017 Service:

Product:

Service rating : They were actually very good in the end. The only problem was, that they failed to mention that they were in the middle of moving warehouse and therefore there was a delay on the delivery.
All in all, they communicated well and gave a gift for the delay.
All good.
Product : I...
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22-Jun-2017 Service:

seamless from purchase to delivery
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