FAQs

  • How can I place an Order?

    Placing an order with Your Home Depot is simple.

    • Firstly, select the items you wish to purchase and click the orange “Buy Now” button to add the item to your order. Continue with this process with any other items you wish to purchase
    • Once you have finished shopping, hover over the “Cart” icon on the top right of the page then click on view all.
    • Confirm your order, add in your promo code if you have one, then select proceed to checkout.
    • You will then be prompted to enter your billing and delivery details.
    • Follow the prompts to enter your payment details and click on the orange ‘Place Order’ button.

     

    If you experience any issues, please contact our customer service department through one of the following options: Phone 1300 795 985 or email: sales@yourhomedepot.com.au

  • Payment Information:

  • How can I make the payment online?

    When purchasing online with Your Home Depot, you can make the payment via the following methods:

    • Paying via Visa, MasterCard, Amex or PayPal through our secure site
    • Paying via PayPal where you will automatically be redirected to sign into your online PayPal account
  • PayPal:

  • What is PayPal?

    PayPal is a payment method for online purchases that allows users to send and receive money securely online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

  • How do I sign up for PayPal?

    You can sign up for a PayPal account on PayPal website.

  • Who do I contact if I have a problem with my PayPal account?

    You need to contact PayPal customer service directly. Please visit www.paypal.com for further assistance.

  • When will my payment be deducted from my PayPal account?

    Payment will be deducted from your PayPal account prior to Your Home Depot sending you a Tax Invoice as proof of purchase.

  • Pricing:

  • Are your prices in Australian Dollars (AUD)?

    All pricing is in Australian dollars.

  • Do your prices include GST?

    All prices include GST.

  • Orders and Delivery:

  • Order Information

    When you order with Your Home Depot, we like to keep you informed every step of the way. We use the Australia Post tracking service, allowing you to trace your parcel at any time. Once the item has been dispatched from our warehouse, you will receive an email within hours advising of a tracking number and page to follow the progress of your delivery.

    On the morning of delivery, you will receive an email stating that the item is on the way. If you are not home to collect the parcel, you should receive a card and will receive a second email to advise that your parcel has been left at your nearest Australia Post office and the time it will be available for collection. Alternatively you can also track your parcel at Australia Post with the tracking details we provided on your account management page.

  • How long does the delivery take?

    Unlike many online retailers, all items are located in our Melbourne warehouse. They will be dispatched the next business day following receipt of your order.

    Once items are dispatched from Your Home Depot, you should expect delivery within 2-7 working days depending on your location.

  • Do you offer back orders or drop shipping?

    We do not offer back orders and all items are sent from our Melbourne warehouse.

  • Can I cancel or change an order?

    Please contact one of our Customer Service Representatives on 1300 795 985 or email us sales@yourhomedepot.com.au they will advise whether a cancellation or a change to your order is possible

    It is only possible to cancel or change your order if the picking process has not commenced.

  • Do you ship to New Zealand?

    No, we only ship within Australia.

  • Do you offer Express Post?

    No, we delivery using Australia Post tracking service allowing you to trace your parcel at any time. Your order will be dispatched the next business day following receipt of your order. Once items are dispatched from Your Home Depot, you should expect delivery within 2-7 working days depending on your location.

  • Returns Policy (Online):

  • Refunds or Exchange:

    If for some reason you are unhappy or have changed your mind about the item that you have purchased with Your Home Depot, you may return the item at your cost within 30 days. For a refund to be applicable a proof of purchase must be obtained and the product must still be undamaged, unused and unopened in its original packaging. Please read out refunds or exchange policy in further detail on our Terms & Conditions page: https://www.yourhomedepot.com.au/terms-conditions/

    All refunds will be deposited in the same method that was used for the items purchase. For any inquiries or for further assistance please contact one of our Customer Service Representatives via phone 1300 795 985 or at sales@yourhomedepot.com.au

  • How do I return an item?

    If you wish to return an item, please contact our Customer Service team and they will advise you what is possible and take you through the necessary steps - this will include providing you with a Return Authorisation Number. We kindly ask you to have your purchase order number and email address used during the order process to hand, so we can locate your order.

    The Customer Service team can be contacted via phone 1300 795 985 or email: sales@yourhomedepot.com.au

    Original packaging is required where the customer has changed their mind or would like to exchange for a different item, or colour, and to protect the items in transit in the unlikely case that the item was damaged when you received it. Please note that the item must be unused and returned within 30 days of receiving your Return Authorisation Number.

    If the item is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted as long as the item is packaged appropriately to be sent back via Australia Post

    Business Information:

  • What is your ACN?

    Global Retail Brands Australia Pty Ltd ACN 006 348 205

  • How can I contact Your Home Depot?

    Phone: 1300 795 985

    Email: sales@yourhomedepot.com.au

    Our Customer Service team is available from Monday to Friday - 9am to 5pm AEST

  • Head Office Address

    Your Home Depot
    P.O. Box 7224
    Melbourne. Victoria 3004