Privacy Policy

This privacy statement discloses the privacy practices for Your Home Depot (www.yourhomedepot.com.au), part of the AER Group Pty Ltd (ABN: 25 163 963 782)

Information Collection and Use

Your Home Depot is the sole proprietor of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Cookies Policy

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. 

Your Home Depot uses cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network). If your web browser is set to refuse cookies from our website, you may not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Ordering Goods

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We may share aggregated demographic information collected on the site with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not share, store or use personally identifiable information for any secondary purposes.

Links

This web site contains links to other sites. Please be aware that we [Your Home Depot] are not responsible for the privacy practices of such other sites. We encourage our users to be aware that once they leave our site, read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Customer service and product satisfaction survey information is gathered via a sub-contractor. Your Home Depot retains and controls full rights to the data it collects and provides it only to selected sub-contractors stricly for the purpose of monitoring or improving the quality and satisfaction for users of this site.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), it is encrypted and protected with 128 bit SSL encryption software, which is regarded as some of the best encryption software on the market. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, users’ information is restricted in our offices and is only accessible by certain authorised staff. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Site and Service Updates

We also send users announcement updates on the site and services. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. Correction/Updating Personal Information If a user wishes to edit personal information or unsubscribe as a member, this may be done through the member’s information page.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to our members by e-mail so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.