FAQs

  • Can I purchase items in store?

    Sort Of ! At this moment Your Home Depot is in an interim warehouse location that is open Monday to Friday and we would love to see you. Our products are not currently in a retail display format but we are more than happy to let you touch and feel any in stock product before purchase and ask our trained staff any questions you may have. There is plenty of onsite car parking and a bus stop right outside. We also have EFTPOS available.  Our address is:

    Your Home Depot
    Unit 4B2, 21 South Street
    Parklands Estate
    Rydalmere NSW 2116

  • What are your Trading Hours?

    Mon-Fri: 10:00am – 4:30pm
    Saturday: CLOSED
    Sunday: CLOSED

  • I've seen a product online, can I purchase it at your Retail Outlet?

    Yes! As long as the product is showing as ‘in stock’ on our website, then you can purchase this in our Retail Outlet. If you would like to reconfirm the availability, please phone our Customer Service Team on 1300 795 985.

  • Do you have any other Retail Outlets?

    At the moment we just have the one Retail Outlet in Sydney. However our warehouse team are very fast at dispatching online orders! Please see here for estimated delivery times.

  • Is this product in stock?

    Yes! All ‘in stock’ products are in our Sydney warehouse ready to be picked, packed and dispatched on the same day if your order is placed by 2pm AEST Monday to Friday. Online orders placed on the weekend or public holiday will be dispatched on the same day from the Monday, or next business day.

  • Can I place an order over the phone?

    Yes! Please prepare the list of products you would like to purchase and then call 1300 795 985. Our Customer Service Team are product trained and are able to assist you with any questions you may have regarding a product.

  • How much does Delivery cost?

    Your Home Depot offers all customers a flat shipping rate of $9.90 on orders up to 10kg* nationwide. For big & bulky orders (over 10kg*), delivery is calculated at checkout based on your postcode. If you would like Express Delivery, you may calculate this on the product page or Shopping Cart page by simply selecting your delivery method and entering your postcode.

  • Do you deliver internationally?

    Your Home Depot delivers Australia wide; and we are now expanding into New Zealand delivery for many products in our store. If you’d like to arrange delivery to New Zealand and it’s not available through Checkout, please give us a call or send us an email.

  • Do you deliver to PO Boxes?

    Yes, Your Home Depot delivers to PO Boxes, residential addresses and business addresses within Australia.

  • What payment methods are available?

    Credit/Debit Card

    We accept Visa, Mastercard. We also accept American Express with a 2% surcharge.

    PayPal

    Pay using your PayPal account

    Bank Transfer

    We accept bank transfer/direct deposit. Please use your invoice number as the transaction reference. Your order will be shipped once payment is received.

    Bank: Westpac Bank
    Account Name: AER Group Pty Ltd (trading as Your Home Depot)
    BSB Number: 033 395
    Account Number: 43 42 33

    Cash

    Cash is accepted in-store at our Sydney showroom.

  • When will I receive my order?

    Your Home Depot understands the importance of getting orders delivered to you as soon as possible. Orders placed before 2pm AEST on Monday to Friday are dispatched from our warehouse on the same day! The delivery time depends on the location, however orders are usually delivered between 1 and 10 business days from the date of your order. As a guide:

    Sydney            2-3 days
    Canberra 2-3 days
    Melbourne 2-3 days
    Brisbane 3-4 days
    Adelaide 3-4 days
    Perth 4-6 days
    Tasmania 3-5 days
    Darwin 3-6 days

     

    Please note the above are estimates only, based on previous delivered orders to metro areas

  • Do you offer Express Delivery?

    Yes we do! Just select this option at checkout for next business day delivery to most parts of Australia. To check if your postcode is eligible for next business day Express Delivery, please click here. If you choose Express Delivery and your postcode is not eligible for next business day Express Delivery, we will still dispatch as Express Delivery however you may not receive your order the next business day (though usually a lot faster than Regular Australia Post Delivery).

  • How can I check the status of my order?

    Once your order has been dispatched from our warehouse you will receive a delivery tracking number – this will be emailed to you directly, as well as being available to view via your account. You can track the location and expected delivery timeframe of your order here [tracking option here: “insert order number”] or by logging into your account here

  • What if my order hasn't arrived?

    If you think that your order should have been delivered already, please first track the parcel here using your order number or login to your account where you can track the parcel. Alternatively, send an email to sales@yourhomedepot.com.au and our customer service team can assist.

  • Can I cancel my order?

    As long as the order has not been logged for dispatch from our warehouse, you may cancel your order. If you need to make a change or cancel your order, please contact us as soon as possible by calling our customer service team directly on 1300 795 985 or email us at sales@yourhomedepot.com.au.

  • Can I add something to an order I have just placed?

    Yes, as long as the order has not been logged for dispatch from our warehouse. If you need to make a change to your order, please contact us as soon as possible by calling our customer service team directly on 1300 795 985 or email us at sales@yourhomedepot.com.au.

  • Can I return my order for a refund once it has been delivered?

    If you need to return an order please send us an email at sales@yourhomedepot.com.au so we can assist you further. Please note that all customers need to pay for the return postage and all items that are returned must be brand new, unused and unopened. Your Home Depot charges a minimum return fee of $15 to cover handling and postage charges incurred to return the item to us. For our full refunds and returns policy, please see our Refunds & Returns page.

  • My item arrived damaged, what do I do?

    Please contact us immediately by sending an email to sales@yourhomedepot.com.au and quote your order number and a brief description of the issue. Once we are made aware of the situation we will assist you further in getting the item returned to us and a replacement sent out to you as quickly as possible. Further information is available on our Refunds & Returns page.

  • Do the products have warranties?

    Yes, you can shop with confidence at Your Home Depot! All of our products are sourced through official channels and the majority have manufacturer’s warranties and guarantees. You can find this information on the product pages where applicable.

  • I'm looking for a product, but I can't find it on your site?

    There are a couple of options in order to find products on our site. You can browse by:

    browse by category, for example

    Alternatively you can search by keyword using our advanced search form.

    Still can't find it? Please call our Customer Service Team on 1300 795 985 and we’ll happily point you to the product if we have it.

  • Do you do price matching?

    Yes! We always strive to provide our customers with the best prices, so if you have found an identical product at a better price, please email us at sales@yourhomedepot.com.au or call us on 1300 795 985 with a price match request. Please note, our price matching policies are as follows:

    • Price matching only applies to items that are available for immediate purchase and delivery from other websites or stores
    • Price matching applies to retail quantities only
    • Price matching applies to sites and stores within Australia only
    • Price matching applies only to authorised stockists within Australia
    • Price matching does not apply to auction sites and sales events sites
    • Price matching does not apply to items advertised on eBay
    • Delivery charges are considered when matching a price
    • Price matching is only valid PRIOR to sale; prices will not be changed nor refunds allocated for price matching after the sale is completed
    • Please note that are unable to match prices that are under cost price
    • We do not offer rainchecks
    • Your Home Depot reserves the final right of approval with regards to price matching