Customer Care

SECURITY & PRIVACY
At Your Home Depot we recognise that customers often feel concerned when purchasing online because of the risks associated with security and privacy. We appreciate your concern and have created an online shopping environment that is protected by the latest in security technology – Secure Sockets Layer (SSL) – so that you can shop comfortably, knowing your transactions are safe. SSL Certificates are a protocol for managing the security of confidential transmissions over the internet, such as customer details, credit card information, usernames and passwords etc. This means the very best in protection for you from hackers and illegal market research methods. Enables 256-bit encryption with identity authentication and 99% browser compatibility, Free self-service re-issues during validity period. Real-time, two-factor telephone authentication. Single root certificate. SSL keeps your sensitive information secure. For more information, visit the http://www.netregistry.com.au/.

INFORMATION COLLECTED
Your Home Depot promises to never on-sell private information regarding its customers and their purchasing behavior. We understand that this information is sensitive and customers should have every confidence that it will remain private and not be sold to market research firms or anyone who might compromise your security or privacy.

DELIVERY INFORMATION
Estimated delivery times within Australia are 2 to 10 working days. Your parcel will be delivered by either Australia's parcel post service or a Courier during normal business hours. Upon delivery the goods must be signed for, if there is no one at the location at the time of delivery a delivery notification will be left and either the parcel can be collected from your nearest post office or the courier can be called to arrange a suitable deliver time. Under no circumstances does Your Home Depot ever warrant that it will meet a particular delivery date or time.

Special delivery instructions can be made, however, the request will only be met if it is within Australia Post and our courier's requirements and delivery procedure. It must also be understood that special delivery instructions are undertaken at the customer's risk and the customer has all responsibility for the instructions.

Free Standard Delivery for all orders over $100.00.
Economic Shipping
Your Home Depot offers competitive shipping prices Australia wide starting from $6.00.
Note: This does not apply for any orders from the Commercial, Special Order and Electrical Appliances section.

Express Delivery:
Delivery guarenteed within the next business day provided your order is placed before 1:00 pm. If order is placed after 1:00 pm, contact us to confirm if the delivery can be made within the next business day.

Order Status and Tracking
You can follow the fulfilment status of your order from the My Account section of our website. After your order has been fulfilled, a confirmation email will be sent to the email address you provided. This email will provide you with an Australian eParcel tracking number.  You can track the shipping status of your order at:

https://www.ausposttracking.com.au/

Australia Post Parcel Tracking : 131318